Frequently asked questions

Can I buy your product from your Website?

No, we don’t sell our strains online, but you can buy them from one of our official distributors, Dairy Connection and Glengarry Cheesemaking.

Can I buy your lactic & vegan strains from your website ?

No, we don’t sell our strains online, but you can buy them from one of our official distributors, Dairy Connection and Glengarry Cheesemaking.

Where can I buy your starters & ripening cultures ?

Because we do not sell through our website, our lactic & vegan strains can be purchased online at Glengarry Cheesemaking and Dairy Connection.

What type of packaging are you proposing?

We can propose a variety of packaging options tailored to your specific needs. Explore our 360° offer page to discover the range of packaging solutions we provide.

Do you have finished product packaging options that will keep my probiotic moisture-free and viable?

Absolutely! Our packaging solutions are carefully selected to ensure the preservation of product efficacy throughout its shelf life.

Is your packaging FDA, CFIA & FSC certified?

Yes, all our packaging materials undergo thorough screening through a technical and regulatory validation system to ensure compatibility with food products. Additionally, these materials are sourced exclusively from certified producers/suppliers. We prioritize the highest standards in packaging to align with FDA, CFIA, and FSC requirements.

Do you offer recyclable packaging options?

Absolutely! We understand the importance of sustainability, and our commitment extends to providing eco-friendly solutions for our packaging.

Can you provide artwork for packaging?

While we can offer information and guidance to assist your graphic department in the design process, we currently do not have an in-house graphic designer. If you have specific design requirements or need assistance, feel free to communicate with our team, and we’ll do our best to support your packaging artwork needs.

Are you shipping internationally?

Yes, we do ship internationally. However, customers are required to assist with customs clearance and handle regulatory requirements specific to their respective countries. This collaborative approach ensures a smooth international shipping process and compliance with local regulations. If you have any questions or need guidance on international shipments, our team is here to help.

Are you able to organize the shipping for us?

Absolutely ! If you have specific shipping requirements or inquiries with the shipping process, please reach out to our logistics team. They’ll be happy to guide you through the process.

Do we need to ship in a refrigerated truck?

Products are typically shipped at ambient temperature. If you specifically require refrigerated shipping, please contact our Shipping Department. We are here to accommodate any specific shipping needs or preferences you may have.

How long has Biena been in business?

Biena has been proudly serving its customers since 1996. With over 25 years of experience, we continue to uphold our commitment to quality and innovation in the probiotic industry. Your trust in our long-standing presence is appreciated. Click here to learn more about us.

Can we see your installation ?

Absolutely! You can take a virtual tour and see through our installations via this video here.

Are you supplying around the world?

Yes, we supply our products globally. Additionally, we offer guidance through the regulatory process, assisting you in complying with stringent quality standards in over 50 countries. Our commitment extends beyond products to support your success in diverse markets.

Do you have a 24/7 customer service?

Our customer service is available Monday to Friday, from 8:30 to 17:00, excluding mandatory holidays in Québec, Canada. For any urgent matters outside these times, please send us a message, and we’ll address your concerns at the earliest opportunity.

Do you have an internal lab? What types of testing can you provide, and what is the testing process?

Yes, we have an internal laboratory primarily for product release testing. However, we do not offer testing services for customers. Our internal testing focuses on ensuring the quality and compliance of our products before release. If you have specific inquiries or require information on our testing process, feel free to reach out to our team.

Do we need to sign a customer agreement or an NDA?

Yes ! Our Customer Service team will send you a customer agreement or Non-Disclosure Agreement (NDA) to ensure a clear understanding of our partnership and to safeguard any confidential information.

Are you using ingredients that contain soy, milk, gluten or other allergens?

No worries! All ingredients in Biena’s probiotic and vegan culture are free of major allergens, including soy, dairy, and gluten, in compliance with Health Canada and FDA regulations. In cases where milk products are used for dairy cultures, they are strictly segregated from other ingredients to maintain allergen-free standards. Your well-being is our priority, and we’re committed to providing safe and quality products.

Is your facility FDA, HALAL, Kosher, UL, GMP, and Health Canada certified?

Certainly! Our facility is cGMP, we have a Health Canada site license and are FDA compliant. Our products are also Kosher and Halal certified. These certifications reflect our commitment to meeting and exceeding the highest standards, ensuring the quality and compliance of our products.

Do all components go through a full validation process before entering your facility?

Yes, indeed. To ensure compliance with Health Canada and FDA regulations, every component undergoes a comprehensive validation process before entering our facility. We prioritize regulatory adherence and uphold the highest standards to guarantee the quality and integrity of our products.

I need documentation / certifications for my product.

Certainly! Ask our Regulatory Affairs department and you’ll receive the requested documents shortly.

Can you share your site license / GMP certificate?

Absolutely! You can request by email our site license or GMP certificate through and our Regulatory Affairs team will promptly provide you with the requested documents to ensure transparency and compliance.

Do you have a list for your probiotic products?

Certainly! For more information about our probiotic products, consult our Probiotic page or contact our team.

Who are your suppliers, and where are they located?

We only work with the best! Our suppliers are spread across the globe, ensuring top-notch quality and diverse sourcing for our products.

Are you testing all the component that enter your facilities?

Absolutely! All our ingredients undergo a comprehensive validation process to ensure quality before entering our facility. Your satisfaction and the integrity of our products are our top priorities.