Frequently asked questions

Frequently asked questions

Biena has been proudly serving its customers since 1996. With over 25 years of experience, we continue to uphold our commitment to quality and innovation in the probiotic industry. Your trust in our long-standing presence is appreciated. Click here to learn more about us.

Absolutely! You can take a virtual tour and see through our installations via this video here

Yes, we supply our products globally. Additionally, we offer guidance through the regulatory process, assisting you in complying with stringent quality standards in over 50 countries. Our commitment extends beyond products to support your success in diverse markets.

Our customer service is available Monday to Friday, from 8:30 to 17:00, excluding mandatory holidays in Québec, Canada. For any urgent matters outside these times, please send us a message, and we’ll address your concerns at the earliest opportunity.

Yes, we have an internal laboratory primarily for product release testing. However, we do not offer testing services for customers. Our internal testing focuses on ensuring the quality and compliance of our products before release. If you have specific inquiries or require information on our testing process, feel free to reach out to our team.

Yes ! Our Customer Service team will send you a customer agreement or Non-Disclosure Agreement (NDA) to ensure a clear understanding of our partnership and to safeguard any confidential information.