Frequently asked questions

Frequently asked questions

No, we don’t sell our strains online, but you can buy them from one of our official distributors, Dairy Connection and Glengarry Cheesemaking.

No, we don’t sell our strains online, but you can buy them from one of our official distributors, Dairy Connection and Glengarry Cheesemaking.

Because we do not sell through our website, our lactic & vegan strains can be purchased online at Glengarry Cheesemaking and Dairy Connection.

We can propose a variety of packaging options tailored to your specific needs. Explore our 360° offer page to discover the range of packaging solutions we provide.

Absolutely! Our packaging solutions are carefully selected to ensure the preservation of product efficacy throughout its shelf life.

Yes, all our packaging materials undergo thorough screening through a technical and regulatory validation system to ensure compatibility with food products. Additionally, these materials are sourced exclusively from certified producers/suppliers. We prioritize the highest standards in packaging to align with FDA, CFIA, and FSC requirements.

Absolutely! We understand the importance of sustainability, and our commitment extends to providing eco-friendly solutions for our packaging.

While we can offer information and guidance to assist your graphic department in the design process, we currently do not have an in-house graphic designer. If you have specific design requirements or need assistance, feel free to communicate with our team, and we’ll do our best to support your packaging artwork needs.

Yes, we do ship internationally. However, customers are required to assist with customs clearance and handle regulatory requirements specific to their respective countries. This collaborative approach ensures a smooth international shipping process and compliance with local regulations. If you have any questions or need guidance on international shipments, our team is here to help.

Absolutely ! If you have specific shipping requirements or inquiries with the shipping process, please reach out to our logistics team. They’ll be happy to guide you through the process.

Products are typically shipped at ambient temperature. If you specifically require refrigerated shipping, please contact our Shipping Department. We are here to accommodate any specific shipping needs or preferences you may have.

Biena has been proudly serving its customers since 1996. With over 25 years of experience, we continue to uphold our commitment to quality and innovation in the probiotic industry. Your trust in our long-standing presence is appreciated. Click here to learn more about us.

Absolutely! You can take a virtual tour and see through our installations via this video here

Yes, we supply our products globally. Additionally, we offer guidance through the regulatory process, assisting you in complying with stringent quality standards in over 50 countries. Our commitment extends beyond products to support your success in diverse markets.

Our customer service is available Monday to Friday, from 8:30 to 17:00, excluding mandatory holidays in Québec, Canada. For any urgent matters outside these times, please send us a message, and we’ll address your concerns at the earliest opportunity.

Yes, we have an internal laboratory primarily for product release testing. However, we do not offer testing services for customers. Our internal testing focuses on ensuring the quality and compliance of our products before release. If you have specific inquiries or require information on our testing process, feel free to reach out to our team.

Yes ! Our Customer Service team will send you a customer agreement or Non-Disclosure Agreement (NDA) to ensure a clear understanding of our partnership and to safeguard any confidential information.

No worries! All ingredients in Biena’s probiotic and vegan culture are free of major allergens, including soy, dairy, and gluten, in compliance with Health Canada and FDA regulations. In cases where milk products are used for dairy cultures, they are strictly segregated from other ingredients to maintain allergen-free standards. Your well-being is our priority, and we’re committed to providing safe and quality products.

Certainly! Our facility is cGMP, we have a Health Canada site license and are FDA compliant. Our products are also Kosher and Halal certified. These certifications reflect our commitment to meeting and exceeding the highest standards, ensuring the quality and compliance of our products.

Yes, indeed. To ensure compliance with Health Canada and FDA regulations, every component undergoes a comprehensive validation process before entering our facility. We prioritize regulatory adherence and uphold the highest standards to guarantee the quality and integrity of our products.

Certainly! Ask our Regulatory Affairs department and you’ll receive the requested documents shortly. 

Absolutely! You can request by email our site license or GMP certificate through and our Regulatory Affairs team will promptly provide you with the requested documents to ensure transparency and compliance. 

Certainly!  For more information about our probiotic products, consult our Probiotic page or contact our team.

We only work with the best! Our suppliers are spread across the globe, ensuring top-notch quality and diverse sourcing for our products.

Absolutely! All our ingredients undergo a comprehensive validation process to ensure quality before entering our facility. Your satisfaction and the integrity of our products are our top priorities.